Privacy

What we collect

• Your WhatsApp number and name.
• Order and payment references, such as your ticket number and the payment reference.
• Opt-in records: whether you said yes or stopped offers, when, and for which booth.
• The messages you send to our WhatsApp number.
• If you run a booth or a fair: your business details, fair and booth details, and sign-in details.
• We don't collect NRIC numbers; HitPay verifies booth holders directly.

Why we collect it

• To send your ticket, receipt and order-ready message.
• To pass your questions to booth staff, who reply to you.
• To guide booth holders and organisers, and to run their fairs and booths.
• To send reorder offers, only if you said yes.
• An AI system helps booth holders and organisers. Booth staff answer shopper messages; the AI may suggest a draft reply using the message, which staff check before sending. The AI never sends to shoppers.

Marketing offers are a separate choice

• Your receipt is not an offer, and buying something does not sign you up for offers.
• We only send offers after a shopper clearly says yes. They can reply STOP anytime.
• Offers are only for shoppers of Singapore and Malaysia booths.

Stopping offers, and your details

• Reply STOP or BERHENTI at any time, and we stop sending you offers. Receipts for orders you place still come, and a person still answers if you reply HELP.
• To see, correct or delete your details, or to withdraw your consent, message us on WhatsApp or email us (see our contact page). A person will handle it. We may need to keep some payment and order records where the law requires it.
• If you withdraw consent for us to use your number for orders, we can't send your receipts or pass your messages to booth staff.
• Reply HELP to reach a person who can see, correct or delete your details. We answer within 30 days.

Money

• We never hold booth sales. Shoppers' payments are processed and paid out by HitPay, a licensed payment partner for SGD payments at Singapore fairs, to each booth's own bank account.
• The S$20 booth-weekend pass is the one payment we receive, because it is our own sale.

Who else sees it

• The booth you bought from sees your order and your messages to it.
• We use service providers to run this:

WhatsApp

Meta Platforms Ireland Limited (WhatsApp Business Platform, Cloud API)

Payments

HitPay

Hosts our website and app

Vercel

Our database

Supabase

Processes booth-holder chats and shopper messages for draft replies

Vercel (AI Gateway) and our AI model provider, [{AIProvider}, not chosen yet]

For our ops logs

Google (Google Sheets, for the pilot ops log)

• Meta (WhatsApp), our AI providers and Google process data outside Singapore, including in the United States and Europe. We only use providers bound by contracts that protect your data to a standard comparable to Singapore's law.
• We do not sell your data.

How long we keep it

• Opt-in and STOP records: while we keep sending offers, plus 12 months.
• Orders and payments: 5 years.
• Messages: 12 months after the fair.
• These periods are a draft, pending lawyer sign-off.

Contact

• For privacy questions, use the WhatsApp number or email on our contact page.
• Data protection officer: [DPO name], [DPO email]